Frequently Asked Questions (FAQs)

GENERAL FAQs:

How is my piece of stained glass made? 

Each piece is handmade in my home studio in Toronto. I use the Tiffany method, also known as the copper foil method. 

First, I create the design, and then choose which glass to use for each piece of the pattern. Then, I carefully cut and grind each piece so they fit together perfectly. Next, I wrap the edges of each piece of glass in a copper foil tape and burnish it to make sure it is firmly stuck down. With each piece foiled, I then solder them together by melting a lead/tin metal onto the foil. I will sometimes add a frame to the piece as well, depending on the size and shape. After a few rounds of washing and polishing, the stained glass piece is ready to be hung and loved.

Stained glass sheets often contain bubbles, swirls and bumps; this uniqueness adds to the character of glass as a medium and is what makes it one-of-a-kind.

How do I care for my glass art?

I build each piece of stained glass to be as strong as possible, but glass is still fragile. Handle your stained glass carefully, and ensure it is hung securely with hooks or nails directly in the window frame. I don’t recommend window suction cups – they inevitably become unstuck. If the piece isn’t too heavy, you could probably get away with using a Command Strip hook.

Occasionally, you may notice the metals oxidizing (this manifests as a white film around the edges of the solder). To give your glass a little love, you can gently buff it with a carnauba wax (standard car wax) or use a Q-tip to wipe away the white oxidation. Don’t use Windex or other harsh chemicals - they can affect the solder.

Are stained glass pieces safe to handle?

Finished stained glass pieces contain products with lead, so it is best not to handle them more than necessary. After handling, just wash your hands with soap and water prior to touching your mouth or any food/drink. It’s also best to keep your stained glass piece out of the reach of small children.

Shipping and Refunds: 

I ship pretty much anywhere, and the cost will be auto-calculated at checkout. If you don't see your country listed, please email me at mcrobertsglass@gmail.com.  Every country has different rules for import duties or taxes, so please make sure you are aware of your country's rules as I have no control over any additional fees that may be incurred. I am shipping from Toronto, Canada.  

I do not offer refunds on any custom orders.  

If a piece arrives damaged, please email me within 48 hours of receipt with a photo and we will work something out! I want you to be happy with your glass purchase. 

WORKSHOP FAQs: 

Where is your studio? Is it an accessible space?

It is on McRoberts Ave, near St Clair Ave W and Lansdowne Ave in Toronto. Unfortunately, my workshop is not wheelchair accessible as it is in the garage and only accessible by steps. The workshop counters are also standard counter height. 

Is the workshop suitable for kids? Are there any other restrictions for who can take the class? 

Unfortunately this workshop is only open to those 18+ (per my insurance!). Those who are pregnant or breastfeeding should not take this class as we will be working with lead. We will be on our feet for the duration of the workshop, so students should be physically able to do that. Stained glass requires a steady hand so it is not recommended for anyone with hand tremors. 

What is your cancellation policy?

Classes can be refunded with 72 hours notice. This gives me enough time to post to my Instagram and fill the space. After that, they are non-refundable.  If you are unable to make it at the last minute, please find a friend to take your spot and I’m happy to have them come in your place. No refunds will be issued with less than 72 hours notice. I hate to be a stickler about this, but I put a lot of energy and preparation into these workshops and appreciate in advance you respecting my time.

What design will I make? Can I choose my own colours?

I have 12 different beginner-friendly designs to choose from, which will be emailed to you before your workshop.  Designs include: feather, leaf, seashell, sunrise, shamrock, trillium, retro flower and more.  You will also have the chance to choose from a variety of beautiful colours and textures of glass to create your project.

Can I book a private workshop? Do you offer gift certificates for workshops? 

Short answer: no, I don't offer private workshops or gift certificates. 

Longer answer: I work a regular 9-5 job and have two small kids, so I only teach once or twice a week.  My studio space is only set up to be able to host 3 students at a time. Because of this, my workshops tend to sell out very quickly, usually within hours of being listed. When I release new dates, I always email those on my mailing list to let them know. You can email me (mcrobertsglass@gmail.com) to be added to my mailing list so you can snag a class date when they are added. This feels like the most fair way of offering workshops. 

I also don't offer gift certificates because I would hate to have someone get a gift card that they can't use because the classes sell out so quickly. 

Thank you for your understanding and interest in these workshops!